Our Policies

It’s easy to make an appointment – We accept calls and texts during normal business hours. We are in the practice of confirming appointments 96 hours prior by email. It’s easy to confirm – simply click the confirmation button to respond. If we don’t receive your email confirmation, we will send a text message 48 hours as a courtesy, not an obligation. Please let us know if your email or phone numbers have changed. For all first time guests, we require a credit card to reserve your appointment.

Please give us a 24-hour notice of your scheduled appointment time if you need to cancel your reservation. If you are unable to give us a heads up, you will be charged 50% of your scheduled service. If you “no show” for you appointment, you will be charged 100% of your scheduled service.

Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or no shows. Unfortunately, exceptions to this policy are not permitted.

If you arrive late, we can accommodate you, but your appointment will end at your scheduled time and you will be expected to pay the full service fee.

If you wait more than 5 weeks to get a fill we will need to book you for a returning client full set as most people’s lashes last 3-5 weeks.

We accept cash, checks, Visa, MasterCard, and Amex.

We are frequently asked what products we use for lashes. The inquiry is specific about the types of lashes and the brand of adhesive. In order to answer this question effectively it’s important to discern the reason why the question is being asked. We order directly from a manufacturer that private labels for many lash companies in the states and can provide manufacturer safety data sheets upon request.

If you’re asking what brand we use in order to avoid an allergic reaction, please read on. The kind of adhesive indicated for use of semi-permanent lash extension application is a type of adhesive called a cyanoacrylate. Some people can develop an allergic reaction to the adhesive (5% of the population is allergic). It usually presents after 3-4 exposures (3-4 months after initial application) to the adhesive. For those who are allergic, the morning after their service the lids of the eyes will be puffy - more swollen than a night of crying. The eyeballs will be “quiet”- no redness or discharge. This condition cannot be avoided by changing brands of adhesive. It will occur every time lashes are applied to an allergic person using the cyanoacrylate. There is relief and clients can continue to enjoy extensions with the allergy, but it will require a visit to a knowing ophthalmologist familiar with working with the nuances of extensions in order to obtain a prescription cream that will prevent the inflammation from occurring when lashes are reapplied.

If you have suffered from this kind of allergy, there is relief available and it is not based upon changing name brands of adhesive.

We consult with every client thoroughly before the first application. We instruct our clients that is not necessary to avoid water or swimming immediately after the procedure, on the contrary, we advocate an effective “bath” for your new set. It is also not necessary to avoid oily products or removers and we provide referrals to physicians we trust.